blackoutstorecontact@gmail.com

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you can return it within 14 days of delivery.

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RETURN PERIOD: We use a return period of 14 days during which the customer may return his or her package without giving any reason. These 14 days start when the package is received. Please note that the return shipment must be sent back to us within these 14 days.

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RETURN CONDITIONS: All items must be returned to us in an unworn and unwashed condition suitable for resale with the tags still attached to the items. Shipping costs are not refundable.

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We do not offer direct exchanges. If you wish to exchange an item, you can return your order for and opt for a refund. 

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Refund to Original Payment Method: If you choose to receive your refund via your original payment method, it usually takes 7-10 business days. After your return arrives at our warehouse, we process it within 10 working days. You can track your return using the tracking information provided with your shipment. Once the refund is issued, you’ll receive an email notification. Please note that it may take up to 3 days for the refund to appear in your bank account.

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DAMAGED OR DEFECTED ITEMS: If you receive a damaged or defective item, please contact us immediately for assistance. Our team will assess your request and opt for the best solution.

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RETURN PROCESSING TIME:If you indicate that you would like to return a product, we will immediately get to work on this. This way we can ensure that your return is completed within a few days.

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CONTACT US: If you have any questions or need further assistance, please contact our customer service team at Blackoutstorecontact@gmail.com . We're here to help!